Support

Open the iOS Settings app, then go to General › AutoFill & Passwords. Turn on AutoFill Passwords and Passkeys, then enable MyWords in the list of providers.

Your saved logins will then appear above the keyboard when you tap a sign-in field in Safari or in an app. Face ID or Touch ID confirms it's you before anything is filled.

Two things to know: a login only appears for a site if you saved a web address on that record, and you need to unlock MyWords at least once after installing so it can hand your logins to the system index.

No — and this is by design, not a limitation we could lift if we wanted to. Your master password is the key to your vault. It is never stored on the device and never sent to us, so there is no copy of it anywhere and no back door in the encryption. Nobody, including us, can open your vault without it.

If you have an encrypted backup and remember its backup password, restore from that. Otherwise the data cannot be recovered, and your only path forward is Preferences › Erase All Data to start fresh.

A Secret Key is a second, long, randomly generated secret that gets combined with your master password before your vault key is derived. Its purpose is that your master password alone becomes useless: someone who learns or guesses it still cannot open your vault on a new device without also having the Secret Key.

The trade-off is that you must store the Secret Key somewhere safe and separate — a printed copy, or a password manager on another device. Lose it and your vault is unrecoverable even with the correct master password. It's a real security gain for anyone comfortable with that responsibility, and optional for everyone else.

Both devices must be on the same Wi-Fi network, and the desktop app must be running with its vault unlocked.

In MyWords on iPhone or iPad, open Sync, and your computer will appear once it's discovered. Pair the vault you want to sync with the vault on the desktop side, then start the sync. The two devices talk directly to each other, end-to-end encrypted — nothing passes through a server.

The first time you sync, iOS will ask for permission to find devices on your local network. Sync cannot work without it. If you declined, you can re-enable it under Settings › MyWords › Local Network.

Working through these in order resolves nearly every case:

• Confirm both devices are on the same Wi-Fi network — not one on Wi-Fi and one on a guest network or wired to a different subnet.
• Check that Local Network is enabled for MyWords in Settings › MyWords.
• Make sure the desktop app is open and its vault is unlocked.
• Turn off any VPN on either device — a VPN usually blocks the local discovery MyWords relies on.
• On networks with client isolation enabled (common in hotels, offices, and student housing), devices cannot see each other at all. Use a personal hotspot or a home network instead.

On the device sending, select the item or items and choose Share Items. A short-lived share code appears. On the receiving device, open Receive Items and enter that code.

Both devices must be on the same Wi-Fi network. The transfer is end-to-end encrypted and goes directly between the two devices. The code expires as soon as you leave the screen, so it can't be reused later.

Open Backups and create one. MyWords writes a single encrypted .mwbak file, encrypted under a password you choose, and offers it through the standard iOS share sheet — save it to Files, iCloud Drive, or anywhere else you like.

Keep the backup password somewhere separate from the backup itself. Without it, the file cannot be restored by anyone, including us.

Yes. Create as many vaults as you like from the vault menu. You can give any additional vault its own password, in which case it stays locked even while the rest of the app is open — and you can deactivate a vault to hide its contents entirely until you need it.

Four things: passwords that are weak, passwords you've used on more than one record, passwords you haven't changed in one to three years, and passwords you haven't changed in over three years. Every check runs entirely on your device against your decrypted vault — no password, and no hash of one, is ever sent anywhere.

Only so you can photograph or scan a document straight into an encrypted attachment. It's used at the moment you choose to add one and never otherwise. Captures go into your vault encrypted and are never saved to your photo library.

Not in this version. MyWords fills saved passwords. If you rely on passkeys, keep using iCloud Keychain or another provider alongside MyWords — iOS allows more than one AutoFill provider to be enabled at the same time.

Preferences › Erase All Data permanently destroys every vault, every key, and every setting on the device. It cannot be undone, so export a backup first if there's any chance you'll want the data later. Deleting the app removes its data too.